Metso Outotec launches new digital platform

By Catrin Jones13 April 2022

Metso Outotec LT220GP mobile cone crusher Metso Outotec’s Lokotrack LT220GP mobile cone crusher

Metso Outotec has launched a new digital platform to support, streamline and develop its field services. The new Field Service Management Solution (FSM) started in 2021 and approximately 1,000 field service professionals are using the system in their daily work.

The platform is said to help the company deliver a consistently high-quality service to customers while improving efficiency in its internal operations.

The new platform unifies and simplifies the way field service operations are planned, dispatched and executed, says Metso.

“Our customers are already expressing strong confidence in our service experts’ knowledge and technology competencies. To achieve our ambition of being the preferred services provider in our industry, we are continuously developing our field service capabilities. The Field Service digital platform is already widely implemented, and we have received very positive feedback from our customers and technicians,” said Martin Karlsson, senior vice president of professional services at Metso Outotec.

The digital inspection application is said to capture inspection information electronically and further support service technicians when they are performing equipment inspections. The company says that this is for fast onsite reporting of possible critical issues.

NEWSLETTER
Delivered directly to your inbox, Construction Technology Newsletter features the pick of the breaking news stories, product launches, show reports and more from KHL's world-class editorial team.
CONNECT WITH THE TEAM
Andy Brown Editor, Construction Technology Tel: +44 (0)1892 786 224 E-mail: andy.brown@khl.com
Eleanor Shefford Sales Manager Tel: +44 (0)1892 786236 E-mail: eleanor.shefford@khl.com
Latest News
Autonomous milestone for Caterpillar
OEM says more than 550 mining trucks are equipped with Cat Command for hauling and operating across three continents
Can SME contractors be hydrogen powered?
Bramble Energy’s Peter Sayce describes four pillars of infrastructure that could enable greater hydrogen use in European construction
Caterpillar introduces ‘ease of use’ mini hydraulic excavator tech
The company says the new technology will simplify operation for both new and experienced operators