Metso Outotec launches new digital platform

By Catrin Jones13 April 2022

Metso Outotec LT220GP mobile cone crusher Metso Outotec’s Lokotrack LT220GP mobile cone crusher

Metso Outotec has launched a new digital platform to support, streamline and develop its field services. The new Field Service Management Solution (FSM) started in 2021 and approximately 1,000 field service professionals are using the system in their daily work.

The platform is said to help the company deliver a consistently high-quality service to customers while improving efficiency in its internal operations.

The new platform unifies and simplifies the way field service operations are planned, dispatched and executed, says Metso.

“Our customers are already expressing strong confidence in our service experts’ knowledge and technology competencies. To achieve our ambition of being the preferred services provider in our industry, we are continuously developing our field service capabilities. The Field Service digital platform is already widely implemented, and we have received very positive feedback from our customers and technicians,” said Martin Karlsson, senior vice president of professional services at Metso Outotec.

The digital inspection application is said to capture inspection information electronically and further support service technicians when they are performing equipment inspections. The company says that this is for fast onsite reporting of possible critical issues.

NEWSLETTER
Delivered directly to your inbox, Construction Technology Newsletter features the pick of the breaking news stories, product launches, show reports and more from KHL's world-class editorial team.
CONNECT WITH THE TEAM
Andy Brown Editor, Construction Technology Tel: +44 (0)1892 786 224 E-mail: andy.brown@khl.com
Eleanor Shefford Sales Manager Tel: +44 (0)1892 786236 E-mail: eleanor.shefford@khl.com
Latest News
The digitalisation of the construction industry
Trackunit looks at key trends in the cohesive development of construction technology
Drone tech company to digitally transform Saudi Arabian projects
Visual intelligence solution to digitally transform how projects are managed in Saudi Arabia
Bentley Systems releases 2021 Infrastructure Yearbook
The yearbook will showcase projects using Bentley Systems software