FPT Industrial further develops MyFPT app
By Roberta Prandi13 April 2021
MyFPT smartphone app introduced today in a live event by FPT Industrial. App now available in 25 countries across Europe, South and North America.
The new smartphone app MyFPT has been introduced today in a live event to all users of FPT Industrial’s engines. The app collects all data, user’s manuals and service schedules for the brand’s engines as well as all machinery equipped with these units; it will also provide the operating status of the power unit in real time (such as the RPM, temperature, consumption, etc.) and lets customers request assistance with a simple “tap”.
FPT Industrial explained that MyFPT offers two types of service: connected and not connected. The latter includes all engine data, such as technical and specific information on emissions, complete technical documentation with user and service manuals, and a section dedicated to replacement parts, detailing the most frequently replaced parts. From the non-connected services section you can also contact the FPT Industrial Customer Center to request assistance or information on the engine, as well as find the nearest dealer.
The services provided when connected, using a Bluetooth dongle connected to the engine diagnostics socket, enable the customer to monitor the operation and status of all their registered FPT engines in real time. In fact, the customer can view “live” data relative to engine revolutions per minute (RPM), operating temperature, fluid levels and fuel consumption. Any anomaly is immediately detected, and the relative codes are sent directly to the Customer Center in order to reduce diagnostics times. The customer can follow the correct procedure to get back to operation as quickly as possible, where necessary activating the assistance service.
MyFPT was first launched in July 2020 on the App Store and Google Play for smartphones with iOS and Android technology, and it is now available in new markets and with new connected features.
MyFPT is free, but users must register in order to take advantage of the services and to have all their FPT Industrial engines constantly monitored. The Bluetooth dongle, required to access the connected services, is available for purchase through the FPT Dealer Network. The dongle is available in 25 countries: Albania, Andorra, Austria, Brazil, Belgium, Bulgary, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherland, Norway, Portugal, San Marino, Slovakia, Spain, Sweden, Switzerland, United Kingdom, and the USA.
MyFPT was designed and developed leveraging the expertise of the CNH Industrial Digital Hub and underwent extensive testing with end users.
MyFPT enriches the range of after-sales services the brand offers its customers thanks to the AMS (Aftermarket Solutions) team. Services include listening to customer requirements with the Voice of the Customer and Customer Satisfaction Measurement and proactive tools such as a toll-free number, active 24/7; remote electronic monitoring and control services – the findings of which flow into the Control Room; and Product Support which guarantees quick resolution of any critical issue along with the Dealer Network.
AMS provides customers with personalized solutions that include original replacement parts, service and overhaul kits, refurbished components, warranty extensions and services dedicated to OEM products.
Riccardo Rebora, Marketing & Customer Care manager for FPT Industrial Aftermarket Solutions, said: “We aim to be the ideal partner for any daily mission our customers may have and their satisfaction is our driving force. We want to give our customers the best possible support at all times.”
To a specific question from Diesel Progress International, Rebora answered explaining that the dongle can be used by the customer as a constant connection with FPT Industrial’s Customer Center, to allow for actual continuous remote monitoring, or it can be connected according to customer’s needs, to check the engine at regular intervals or ask for assistance.